Appeals, Complaints & Professional Misconduct

Handling Appeals, Complaints, and Professional Misconduct in the CMC Certification Process

The assessment, issuance, and renewal of the Certified Management Consultant (CMC) designation must be conducted based on the principles of fairness, transparency, impartiality, and professional accountability. In line with the requirements of the International Council of Management Consulting Institutes (ICMCI) and the ISO/IEC 17024 standard, the Iran Management Consultants Association (IMCA) has developed a formal bylaw for the registration, review, and handling of Appeals, Complaints, and Professional Misconduct cases.

Purpose of this Bylaw

1. Establishing a clear, structured, and reliable mechanism for handling appeals and complaints
2. Ensuring complete impartiality in decision-making
3. Enhancing the quality, transparency, and integrity of all CMC-related processes
4. Protecting the rights of applicants, assessors, and certificate holders
5. Safeguarding the professional credibility of the CMC designation at both national and international levels

This system is implemented by an independent Appeals, Complaints, and Misconduct Committee in collaboration with the CMC Commission. All proceedings are carried out with strict adherence to confidentiality, fairness, and formal documentation requirements.

Based on this bylaw

1. Applicants may submit an appeal regarding the outcome of their assessment or certification decision.
2. Individuals or organizations may file a complaint concerning conduct, performance, or any aspect of the assessment process.
3. Professional misconduct by CMC certificate holders is reviewed by the independent committee, which issues the necessary disciplinary decisions.

The full process workflow, timelines, decision-making procedures, and notification methods are detailed in the official bylaw (CMC-B-02), which is publicly available.

Bylaw and Related Documents

You may view and download all relevant documents below:

1. Full Bylaw: Appeals, Complaints, and Professional Misconduct (Download)
2. Appeal Form / Complaint Form / Misconduct Report Form (Download)
3. Process Flowchart: Appeal Procedure in the CMC Certification Process (Download)

Contact the CMC Department

For questions, guidance, or follow-up on your request, please contact the CMC Department.

Fill the form

Please specify the type of request and check the relevant box

Appeal – Request for review of a decision issued during the CMC assessment or certification process Complaint – Expression of dissatisfaction regarding behavior, performance, or administrative procedures in the issuance/renewal of the certificate. Misconduct – Report of unprofessional behavior or violation of the Code of Ethics by a CMC certificate holder.

Full Name

Membership ID

Date of Receiving the Result

Contact Information

Subject of Appeal/Complaint:

Please provide a clear and concise explanation of the matter or decision you are appealing:

Reasons for Appeal/Complaint

List of Supporting Documents

Evidence

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